OTEC Workshops in December

Posted by Ginny Henry | November 18, 2014 | BruceGreySimcoe, customer, December workshops, operators, OTEC, RTO7, service excellence, tourism, training
OTEC is hosting Service Excellence and Service Excellence Designated Trainer workshops in early December.

Service Excellence (Full day)  – December 2, 2014
  • This full day workshop provides participants with industry-leading skills and tools to create exceptional service experiences, gain customer loyalty and learn customer recovery techniques
  • Register online
  • Location: 21 Four Seasons Place, Suite 300, Toronto ON

Service Excellence Designated Trainer Program* (Full day)  - December 2-4, 2014
  • This three day workshop covers everything you need to know to deliver OTEC’s industry-leading Service Excellence workshop within your organization, including information on adult learning principles and how to create a learner centric environment.
  • Register online
  • Location: 21 Four Seasons Place, Suite 300, Toronto ON

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